Frequently Asked Questions
What do we buy?
At PLC Index, we specialize in the purchase of industrial automation components. Whether individual assemblies or entire pallets, you can offer us your used or surplus parts from the following manufacturers:
SIEMENS (mainly S7 and HMI), WAGO, BECKHOFF, VIPA YASKAWA, HELMHOLZ, SICK, IFM, SCHNEIDER ELECTRIC, PHOENIX CONTACT, OMRON, ABB, TURCK, MITSUBISHI & FESTO.
We are particularly interested in devices from Siemens, especially the S7 series, HMI systems, power supplies and all the accessories needed for these systems.
Who do we buy from?
We buy from both, private and commercial dealers. For commercial purchases, we require a commercial invoice with VAT shown; private purchases are handled by a sales contract.
For commercial traders outside the EU, it is also important that they are able to complete a customs declaration, as this is necessary for a smooth import. If you have any questions, please do not hesitate to contact us.
How are payments processed?
Payments are processed by us after delivery and inspection of the goods.
This is to ensure that the goods correspond to what the seller promises. At the same time, the seller confirms that the goods are his legal property and correspond to the description given. If everything is in order, payment is always made immediately after checking the goods, either to the specified bank account or via PayPal with the Goods & Services option. This option may incur additional PayPal fees.
The payment process is also described in detail on our homepage in our purchase process. If you have any further questions, please do not hesitate to contact us.
How do we determine our purchase prices?
Our purchase prices are based on the current list price of the respective manufacturer and our stock. Prices may therefore vary depending on the market situation and availability. All prices are based on negotiation so that we can always offer you fair conditions.
For a customized offer and to find out the price for your items, please contact us without obligation.
How do we deal with claims?
If the goods delivered by you do not correspond to the agreed quality or have any defects, we will contact you in a status e-mail to discuss how to further proceed. We examine each case individually in order to find a quick and fair solution for both sides.
How are the item conditions defined?
SU - Brand new, sealed and unopened in original packaging. The item is unused with undamaged seal and in perfect condition.
NO - New and unused in opened original packaging. The item is new and unused, with no signs of use or assembly.
RF - Refurbished and in good condition. The item has been refurbished and is in good condition.
UD - Used, but in good condition. The item has already been used, but shows no or only minor signs of usage.